AnyDesk Security Breach 2024: What Actually Happened
AnyDesk security breach: source code stolen, certificate compromised, 18,317 credentials on dark web. What IT teams need to know. (CrowdStrike, 2024)
Splashtop has become the most-recommended TeamViewer alternative on r/sysadmin — and the numbers explain why. In March 2026, Splashtop raised its Solo plan from $5 to $6/month. It remains four times cheaper than TeamViewer's entry plan. Meanwhile, TeamViewer killed perpetual licenses at the end of 2025, forcing existing customers onto subscriptions — often landing at a median real spend of $10,424/year once add-ons are factored in.
This Splashtop vs TeamViewer comparison uses verified pricing from April 1, 2026, official security certifications, published performance specs, and G2 Winter 2026 data. The goal: give you the decision framework, not a vendor summary.
TL;DR: Splashtop wins on price (4× cheaper entry), cancellation simplicity, and raw performance (240fps). TeamViewer wins on AR troubleshooting, industrial IoT, and enterprise integrations. For IT admins and MSPs managing 50–5,000 endpoint fleets, Sobrii Remote bundles remote control into a full fleet platform at €12–20/device/year — no add-ons.
The remote desktop market experienced two structural shifts that make the Splashtop vs TeamViewer comparison more relevant than ever:
TeamViewer terminated perpetual licenses. On December 31, 2025, TeamViewer permanently shut down relay servers for version 12. Organizations that had paid $1,000+ for "lifetime" licenses found their software deactivated overnight with no meaningful compensation. Trust damage was significant, and migration activity accelerated sharply in Q1 2026.
Splashtop raised prices — and still wins on cost. The March 2026 Solo price increase ($5 → $6/month) was Splashtop's first price change on that plan. Even after the increase, TeamViewer's cheapest commercial plan ($24.90/month) costs over four times more. And Splashtop's G2 score — 4.8/5 with 821+ verified reviews in Winter 2026 — beats TeamViewer's 4.6/5 on Capterra.
The real question isn't whether Splashtop is as good as TeamViewer. It's which use cases justify the price gap.
Splashtop offers two distinct product lines. Business Access is for individuals and teams accessing their own machines. Remote Support is for IT teams and MSPs managing client endpoints.
Business Access:
| Plan | Per Month (Annual) | Computers | Users | |------|--------------------|-----------|-------| | Solo | $6/mo ($72/yr) | 2 unattended | 1 | | Pro | $8.25/mo/user | 10 per user | Multi-user | | Performance | $12.42/mo/user | Same as Pro + premium features | Multi-user | | Enterprise | Custom | Unlimited | Unlimited |
Note: Solo plan increased from $5 to $6/month in March 2026 — the plan's first price increase since launch.
Remote Support (IT teams and MSPs):
| Plan | Price | Technicians | Computers | |------|-------|-------------|-----------| | Remote Support | $259/yr per concurrent tech | Concurrent | 10 unattended | | Remote Support Advanced | $399/yr per concurrent tech | Concurrent | 300 unattended | | Remote Support Premium | $40/mo (monthly billing available) | Unlimited | Starts at 25 | | Premium at scale | Down to $0.10/computer/mo (5,000+) | Unlimited | Up to 5,000+ |
Source: splashtop.com/pricing, costbench.com
Highest frame rate in the category. The Performance plan reaches 240fps with H.264/H.265 codec and full GPU hardware acceleration (Intel, AMD, NVIDIA). 4K and 5K resolution with 4:4:4 color accuracy are included. TeamViewer doesn't publish equivalent specs.
Standard recording formats. Splashtop sessions export as WebM (Windows) or MP4 (Mac) — playable in any video player, ready for compliance documentation or incident review. TeamViewer uses a proprietary .TVS format requiring a built-in conversion step.
One-click cancellation. Toggle off auto-renewal in the dashboard. No notice period, no written requests. TeamViewer requires 28 days' written notice before renewal — missing that window means a full year charged automatically, a practice that has generated BBB complaints and legal disputes.
Per-computer MSP pricing. Remote Support Premium charges per managed computer, not per seat. At 5,000+ endpoints, the cost drops to $0.10/computer/month — a model that scales economically for high-volume MSPs.
Browser-based client. Splashtop supports Chrome, Safari, Edge, and Firefox without requiring a desktop installation. TeamViewer primarily requires its desktop app.
| Plan | Per Month (Annual) | Concurrent Sessions | Users | |------|--------------------|---------------------|-------| | Remote Access | $24.90/mo | 1 session, 3 devices | 1 | | Business | $50.90/mo | 1 session | 1 named user | | Premium | $112.90/mo | Multiple sessions | Up to 15 | | Corporate | $229.90/mo | Multiple sessions | Up to 30 | | Tensor (Enterprise) | Custom | Unlimited | Unlimited |
Source: teamviewer.com/pricing, costbench.com
The real cost. The median verified spend across 25 purchases is $10,424/year — well above what the $229.90/month Corporate plan implies. The gap comes from add-on modules sold separately.
Add-ons that inflate the total:
An IT team wanting remote access + endpoint monitoring + some MDM typically pays 2× to 4× the base plan price. Add 5–15% annual price increases at renewal, and the economics are difficult to justify for mid-size organizations unless the differentiating features are actively used.
Augmented reality for field support. TeamViewer Assist AR lets operators annotate a technician's live camera feed in real time. TeamViewer Frontline extends this to full industrial AR workflows — used by organizations like the Mercedes-AMG F1 team for trackside support. There is no Splashtop equivalent. This is a genuine differentiator, not marketing noise.
Mature enterprise integrations. ServiceNow, SAP, Microsoft Intune, Salesforce — TeamViewer connects natively to the enterprise ecosystems most large IT organizations already run. These integrations are built into Tensor. Splashtop covers some ground via partnerships (Intune, CrowdStrike), but the depth isn't comparable.
Industrial IoT and non-PC device support. TeamViewer Frontline handles remote access to production line machines, embedded systems, and industrial terminals. Splashtop is designed for standard Windows/macOS/Linux endpoints.
Granular RBAC and conditional access. Corporate and Tensor tiers offer fine-grained role-based access control with conditional access policies. Splashtop has RBAC at Enterprise tier, but with less depth.
On June 26, 2024, TeamViewer detected an intrusion in its corporate IT network. The attacker was APT29 (Midnight Blizzard) — Russia's SVR foreign intelligence service. What was compromised: the employee directory (names, corporate contact info, encrypted passwords). What was not affected: the product platform, customer data, active remote sessions.
Citation — TeamViewer Security Bulletin TV-2024-1005 (July 2024): "Our product environment is completely separated from the corporate IT environment. TeamViewer can confirm that based on current investigations, the product environment and customer data are not affected." — Source
The incident was contained in 8 days with Microsoft Security support. Context matters: this was a nation-state attack targeting corporate IT credentials — HR systems, email, employee directory. The product's environment segmentation held. That said, security teams evaluating remote access vendors should note that even a contained intrusion into corporate IT infrastructure carries residual risk for high-compliance environments.
Splashtop has no publicly disclosed breach. The company holds ISO/IEC 27001:2022 (recertified September 2025 under the stricter 2022 standard) and SOC 2 Type 2.
| Criteria | Splashtop | TeamViewer | Edge | |----------|-----------|-----------|------| | Entry price (commercial) | $6/mo (Solo, 1 user) | $24.90/mo (Remote Access) | Splashtop | | Median real spend | ~$399–480/yr (Remote Support, 1 tech / 300 endpoints) | $10,424/yr (with add-ons) | Splashtop | | Monthly billing option | Yes (Remote Support Premium) | No — annual only | Splashtop | | Cancellation | 1-click in dashboard | Written notice 28 days before renewal | Splashtop | | Maximum frame rate | 240fps (Performance plan) | Not specified | Splashtop | | Codec | H.264 / H.265 + GPU acceleration | Proprietary, not disclosed | Splashtop | | 4K / 5K support | Yes (Performance plan) | Not specified | Splashtop | | Session recording format | WebM / MP4 (standard) | .TVS proprietary (manual conversion) | Splashtop | | Browser-based client | Yes (Chrome, Safari, Edge, Firefox) | Limited — desktop app primary | Splashtop | | MSP pricing model | Per computer (Remote Support) | Per seat (concurrent sessions) | Splashtop | | Unlimited technicians | Yes (Premium plan) | No — capped by plan | Splashtop | | Augmented reality | No | Yes (Assist AR + Frontline) | TeamViewer | | Industrial IoT / non-PC | No | Yes (Frontline platform) | TeamViewer | | Enterprise integrations | Partial (Intune, CrowdStrike) | Full (ServiceNow, SAP, Salesforce) | TeamViewer | | ISO 27001 | Yes (2022, recertified Sept. 2025) | Yes (2023, renewed 2025) | Tie | | SOC 2 Type 2 | Yes | Yes (+ SOC 3) | Tie | | G2 score | 4.8/5 (821+ reviews) | 4.6/5 on Capterra | Splashtop | | Perpetual licenses | Never offered | Offered then terminated Dec. 2025 | Splashtop |
Splashtop is the right choice in four distinct scenarios:
MSPs and IT teams with high endpoint volume. Remote Support Premium at $40/month delivers unlimited technicians, unlimited concurrent sessions, and per-computer pricing. For 1 technician managing 300 endpoints, the cost is $399/year. The equivalent TeamViewer Corporate plan runs approximately $1,374/year. The gap compounds with scale.
Teams where cancellation flexibility matters. TeamViewer's 28-day written notice requirement has triggered unexpected annual charges for organizations that missed the window. Splashtop's one-click dashboard cancellation eliminates that risk for teams that resize or experiment with tooling regularly.
Design and video production workflows. The Performance plan's 240fps, 4:4:4 color accuracy, and USB passthrough have no comparable TeamViewer equivalent. For remote access to a creative workstation without visible quality degradation, Splashtop Performance is the category leader.
Organizations migrating away from TeamViewer. The 90% feature overlap for common IT use cases — unattended access, file transfer, multi-monitor, session recording — makes Splashtop a direct functional replacement at a fraction of the cost. Splashtop actively supports migration and offers onboarding assistance.
TeamViewer justifies its premium in specific scenarios where its differentiators are genuinely active:
Field service and AR-enabled support teams. If your technicians handle on-site equipment where "show me what you see" is a workflow requirement, TeamViewer Assist AR has no direct competitor. The Splashtop vs TeamViewer comparison stops here for field service organizations.
Enterprises running ServiceNow or SAP workflows. If your helpdesk is ServiceNow-native and your technicians open sessions from within a ticket, migrating to Splashtop requires real integration work. TeamViewer Tensor's native connectors have concrete value in these ecosystems.
Manufacturing and industrial IoT environments. Frontline manages equipment categories that Splashtop can't reach: production line machines, embedded systems, industrial terminals. If your endpoint fleet includes these, there's no direct alternative.
Organizations with a negotiated Tensor contract below 30% off list. Experienced buyers average 30% discounts on TeamViewer. If you're already on Tensor with a negotiated contract that includes the modules you use, the economics can reverse.
Neither Splashtop nor TeamViewer was built for teams managing fleets of 50 to 5,000 Windows endpoints in an IT fleet management context. They're remote access tools first — meaning you pay separately for RMM, asset inventory, battery health reporting, security scoring, and lifecycle management on top.
Sobrii Remote is included in every Sobrii plan — no separate license, no add-on. The structural difference: you see the state of the endpoint before you connect. CPU load, battery health, disk space, installed applications, security compliance score — all available in the dashboard before the session opens.
Technical specs:
Per-device pricing, everything included:
| Sobrii Plan | Devices | Price/Device/Year | |-------------|---------|-------------------| | Starter | 50–200 | €20 | | Essential | 200–500 | €18 | | Business | 500–2,000 | €15 | | Enterprise | 2,000–5,000 | €12 |
100 devices = €2,000/year. That covers remote control, asset inventory, battery health, security scoring, energy management, and 8 additional modules. Splashtop Remote Support Premium for 100 devices costs approximately $480–600/year for remote access only — no fleet intelligence.
For MSPs, Sobrii offers native multi-tenant architecture with full client environment isolation, per-client reporting, and a unified dashboard — no additional MSP licensing layer.
If you're already paying separately for remote access and asset management, Sobrii Platform consolidates both into a single plan.
For 90% of common IT use cases, yes. Unattended access, file transfer, multi-monitor, and session recording are all covered. Splashtop outperforms TeamViewer on price (4× cheaper at entry), frame rate (240fps on Performance), and cancellation simplicity. TeamViewer retains the advantage on augmented reality, native enterprise integrations (ServiceNow, SAP), and industrial IoT. The choice depends on which of these differentiators your organization actively uses.
Very well. Remote Support Premium at $40/month delivers unlimited technicians, unlimited concurrent sessions, and native multi-tenant architecture. Splashtop hosts more than 40,000 MSPs on its platform (press release, March 2025) and won the GetApp Category Leader for MSP Software 2025. An NPS of 91–94 across Remote Support and Endpoint Management modules reflects unusually high customer satisfaction for the category.
It depends on which features you'll actually use. If SOC 2 compliance documentation, ISO 27001 certification, AR field support, or ServiceNow/SAP integrations are active requirements — yes, the price is defensible. If you're paying $50.90/month for basic remote support and using 20% of the platform, it's hard to justify a median real spend of $10,424/year with 5–15% annual escalators. In that scenario, Splashtop vs TeamViewer isn't a close call.
In June 2024, APT29 (Russia's SVR) compromised TeamViewer's corporate IT network. The breach reached the employee directory — names, contact info, encrypted passwords. The product platform and customer data were not affected. The incident was contained in 8 days with Microsoft Security support. Critical nuance: this was a corporate IT intrusion, not an attack on the remote access product itself. The environment segmentation held.
No publicly disclosed breach exists for Splashtop. The company maintains ISO/IEC 27001:2022 (recertified September 2025 under the updated, stricter standard) and SOC 2 Type 2. No customer data incidents have been reported.
For a full roundup of TeamViewer alternatives — including RustDesk, AnyDesk, Zoho Assist, and Sobrii Remote with verified pricing — see our TeamViewer alternatives in 2026 guide.
For a deeper look at the security posture comparison between TeamViewer and AnyDesk after their respective 2024 incidents, see our TeamViewer vs AnyDesk analysis.
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