Remote support shouldn't start with
'Can you see my screen?'
Traditional remote control connects you to a screen. sobrii connects you to a device record — hardware, performance, crashes, security — before you even open the session. You fix faster because you already know what's wrong.
The real problem
You're connecting blind. Every single time.
TeamViewer, AnyDesk, Quick Assist — they all give you a screen. None of them give you context. Here's what that costs you on every support call.
Fixing requires interrupting
The user reports a slow PC. You take control, but first you need them to stop working. You ask questions, open Task Manager, check settings. 15 minutes in, you're still gathering context they can't give you.
Remote sessions that fail silently
You push a fix, close the session, mark the ticket resolved. Two days later the user calls back — same issue. You had no visibility on crash history, hardware degradation, or what really changed. The fix was a guess.
No context before connecting
A device crashes every Monday. You connect on Tuesday and everything looks fine. Without a timeline of events, installed patches, driver changes — you're doing forensics in real time while the user watches. And waits.
sobrii shows you the device record before you connect. The diagnostic is done before the session starts.
Hardware, crashes, patches, security posture — already there when you click 'Connect'.
Session types
Three session types
From full desktop control to unattended mode, choose the right level of access for each situation.
Attended
The user sees you, approves the connection, can end it anytime. Full transparency for sensitive interventions.
User consentVisible bannerInstant stop
Attended session
Connection
Connected in 3 steps
From device record to remote desktop in seconds.
1
Device record review
0s
The technician reviews the device record: health, crashes, patches, security.
2
WebRTC negotiation
1.2s
Peer-to-peer connection established. AV1/H.265 codec selected automatically.
3
Session active
2.8s
Remote desktop displayed. Multi-monitor, clipboard and adaptive quality enabled.
Capabilities
Beyond the desktop
Remote control is more than screen sharing. Multi-monitor, adaptive quality, auto-reconnect — all governed by policy.
Remote Desktop
WebRTC connection in 3 seconds. HD streaming, low latency, multi-monitor.
Multi-Monitor
Switch between the user's screens without dropping the session. Overview or single-screen view.
Adaptive Quality
The codec adjusts automatically to the network. HD on LAN, smooth on 4G. Zero configuration.
Auto-Reconnect
Network drop? The session resumes automatically where it left off. No manual action needed.
System Info
Pull real-time system information without opening a desktop session.
Process Manager
View and manage running processes remotely. Kill stuck apps, restart services.
Governance
Governed by policy, not by trust
Every remote action is logged, permissioned and auditable. No shadow IT, no untracked access.
| Operator | Action | Device | Duration | Time |
|---|---|---|---|---|
| J. Smith | Remote Desktop | PC-MKT-042 | 12 min | 2:32 PM |
| S. Martin | Elevated session | PC-FIN-018 | 8 min | 1:15 PM |
| A. Bernard | Unattended | KIOSK-GF-03 | 25 min | 2:40 AM |
| J. Smith | System Info | PC-DEV-107 | 2 min | 11:58 AM |
Role-based access
Define who can do what: view-only, desktop, admin. Per team, per device group.
Audit trail
Every session logged with timestamp, operator, duration, actions taken. Exportable for compliance.
User consent
In attended mode, the user must approve the connection. Banner visible throughout the session.
PIN authentication
Elevated sessions require a one-time PIN. No permanent admin access to user devices.
Session recording
Optional screen recording of remote sessions. Stored encrypted, accessible to admins only. (coming soon)
Network policies
Restrict remote access by network zone, time window, or device group. Zero trust by default.
Before / After sobrii
Before
- Separate remote control license (€3-8/device/year)
- Extra agent running on every device
- No audit trail, no governance
- User disrupted without warning
- Blind diagnostics, no device history
After
- Remote control included in the sobrii agent
- Zero additional install — already deployed
- Full audit trail, role-based access, session logs
- User consent in attended mode, PIN for admin
- Contextual diagnostics: device record reviewed before every session
Who it's for
Context-aware support for every role
IT Technician
Stop asking 'What did you do?' Open the device record, see the crash history, the hardware state, the recent changes. Connect with the answer already in mind — not the question.
IT Manager
Track every remote session: who connected, when, for how long, what was done. Role-based access, audit trail, governance built in. No shadow support.
End User
No surprise pop-ups, no forced installs. In attended mode, you approve the connection and see exactly what's happening. Your work is respected, not interrupted.
FAQ
Does remote control require an extra agent?
No. Remote control is built into the sobrii Rust agent already deployed on your devices. No additional install, no extra license, no extra CPU usage.
How fast is the WebRTC connection?
Connection is typically established in under 3 seconds. WebRTC provides peer-to-peer HD streaming with low latency, even on constrained networks.
Does remote control support multi-monitor and auto-reconnect?
Yes. You can switch between the user's screens during the session. And if the network connection drops, the session resumes automatically — no manual action required.
How is remote access governed?
Every session is logged with operator identity, timestamp, duration and actions taken. Access is role-based: you define who can view, control, or administer. Attended sessions require user consent. Elevated sessions require a one-time PIN.
What context does the technician see before connecting?
The full device record: hardware specs, health scores, crash history, installed software, recent changes, security posture. The technician diagnoses before connecting — the remote session is for fixing, not investigating.
Take action
Stop connecting blind. Start fixing with context.
sobrii gives your technicians the device record before they open a remote session. Hardware, crashes, patches, security — already there. The diagnostic is done before the connection starts.
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